Frequently Asked Questions

 

Q: What is Netdressed?

A: Netdressed is a luxury retail platform that offers a wide range of premium apparel and accessories for men and women from the world's most prestigious brands and designer boutiques. Our platform is designed to offer a seamless shopping experience to our customers, with a focus on exceptional customer service, exclusive products, and fast and reliable shipping. We strive to provide the latest fashion trends and timeless classics, ensuring that our customers have access to the best of the best in the world of luxury fashion.

 

Q: Do I need an account to place an order?

A: No, you do not need to create an account to place an order on our website. However, we do recommend creating an account to make the checkout process faster and more convenient for future purchases.

 

Q: How does the shipping policy work?

A: We offer free shipping on all orders over $500. For orders below $500, we charge a flat rate for shipping. Additionally, we offer one-rate shipping for multiple items from different vendors. All shipping costs are calculated at checkout and are based on the total weight of your order.

 

Q: What does DDU mean?

A: DDU stands for "Delivery Duty Unpaid." This means that the customer is responsible for paying any customs duties or taxes that may be levied by the destination country. The total cost of your order does not include any additional customs fees or taxes.

 

Q: Can I return items that are in stock or on pre-order?

A: Yes, you can return in-stock or pre-order items within a 14-day window, except for special orders. All return requests must be completed on our platform. Please note that we do not offer exchanges at this time.

 

Q: What is a pre-order item?

A: A pre-order item is an item that is not yet available for sale but can be purchased in advance. By pre-ordering an item, you can secure early access to next season's most wanted pieces before they're released.

 

Q: When will my pre-order item arrive?

A: As soon as your pre-order item has been released and is ready to be sent, you will receive an email with the estimated delivery date.

 

Q: When do I have to pay for a pre-order item?

A: Pre-order items require full payment at checkout.

 

Q: Can I cancel a pre-order item?

A: Some of our brands and partner boutiques allow you to cancel a pre-order item before we prepare your order. However, please note that once an item has been prepared for shipping, it cannot be canceled.

 

Q: What is the refund policy for returned items?

A: Refunds for returned items are given after the items are received and checked by our vendors from whom they were shipped. Refunds are processed within 7 days of receipt by the vendors following a thorough assessment to ensure that the items are in a resellable condition.  Please see our Return Policy here.

 

We hope this FAQ provides helpful information about Netdressed's policies and procedures. If you have any additional questions or concerns, please don't hesitate to contact us at support@netdressed.com.  Our customer service team is always happy to assist you.