FREQUENTLY ASKED QUESTIONS
Q: What is Netdressed?
A: Netdressed is a luxury retail platform that offers a wide range of premium apparel and accessories for men and women from the world's most prestigious brands and designer boutiques. Our platform is designed to offer a seamless shopping experience to our customers, with a focus on exceptional customer service, exclusive products, and fast and reliable shipping. We strive to provide the latest fashion trends and timeless classics, ensuring that our customers have access to the best of the best in the world of luxury fashion.
Q: How do I know that items are authentic?
A: We source our products from a network of vetted retail partners and brands in Europe that only stock and feature the finest global brands. All items on our site are 100% authentic. As Shopify merchants using shop pay, PayPal and other payment processors, we undergo Shopify’s stringent review policy that ensures we are authorized resellers of the registered trademarks we feature on our site and that all our items are new/unused. At Netdressed, we take this very seriously and have contractual agreements with the suppliers we select that ensure they are authorized sellers of the luxury brands they feature on our platform. Still doubting? Read our reviews on the Shop App to hear from other customers who have shopped with us!
Q: Are all items new?
A: As a luxury marketplace, we feature only new/unworn products from our retail partners and brands. Google and Shopify stipulate that all used or pre-owned items be marked clearly as such and require any retailer to clearly disclose any worn/pre-loved or pre-used items in their catalogue. ALL items are brand new and have never been worn. While we are working on extending our offer to include pre-loved pieces that our customers may repurpose, this is a future initiative that will be clearly separate from our existing business and product offer. When we do launch our pre-loved section, all pre-loved items will be clearly marked in compliance with Shopify’s community trust guidelines.
Q: Why are your prices lower than at other sites?
A: You may find the same product at a higher price on other sites. The reason for this is that we strive to offer your favorite brands at more appealing prices. We believe in making luxury accessible to customers around the world, and we are aggressive in our pricing structure to ensure we remain your favorite place to shop!
Q: Do I need an account to place an order?
A: No, you do not need to create an account to place an order on our website. However, we do recommend creating an account to make the checkout process faster and more convenient for future purchases.
Q: How does the shipping policy work?
A: We charge a nominal flat rate per shipment and for different items in the same order originating from different suppliers or retail partners. All shipping costs are calculated at checkout and are based on the total weight of your order and the shipping destination. Please note that we do not earn any revenues from shipping fees. We use DHL Express for our shipments.
Q: Do I have to pay additional duties or taxes when I receive my item(s)?
A: Our products are priced and shipped on a DDU basis. DDU stands for "Delivery Duty Unpaid." This means that prices do not include customs duties or taxes that may be levied by the destination country. The total cost of your order does not include any additional customs fees or taxes. All shipments to the U.S. below $800 in value are delivered free of customs or duties. You will not be liable for paying any customs or duties on such shipments. For shipments over $800, U.S. customs charges are between 6-8% of the total retail value of the items. We have no visibility on the exact amounts that customs will charge. It is your responsibility to pay any customs duties that may be levied before your package delivers. This payment is made directly to DHL when your package arrives to your country.
Q: Can I return items that are in stock or on pre-order?
A: Yes, you can return in-stock or pre-order items within a 14-day window, except for special orders. All return requests must be completed on our platform within 7 days of receiving your items. Please note that we do not offer exchanges at this time.
Q: What is a pre-order item?
A: A pre-order item is an item that is not yet available for sale but can be purchased in advance. By pre-ordering an item, you can secure early access to next season's most wanted pieces before they're released.
Q: When will my pre-order item arrive?
A: As soon as your pre-order item has been released and is ready to be sent, you will receive an email with the estimated delivery date.
Q: When do I have to pay for a pre-order item?
A: Pre-order items require full payment at checkout.
Q: Can I cancel a pre-order item?
A: Some of our brands and partner boutiques allow you to cancel a pre-order item before we prepare your order. However, please note that once an item has been prepared for shipping, it cannot be canceled.
Q: What is the refund policy for returned items?
A: Refunds for returned items are given after the items are received and checked by our vendors from whom they were shipped. Refunds are processed within 7 days of receipt by the vendors following a thorough assessment to ensure that the items are in a resellable condition. Please see our Return Policy here.
We hope this FAQ provides helpful information about Netdressed's policies and procedures. If you have any additional questions or concerns, please don't hesitate to contact us at email@example.com. Our customer service team is always happy to assist you.