SHIPPING POLICY

 

Overview

As a luxury marketplace, NETDRESSED does not stock any items in inventory.  We partner with DHL to fulfill orders from a vetted network of luxury boutiques and brands from whom your items will be dispatched.  When an order consists of multiple items from different vendors, you will receive your items in partial shipments from different locations.  You will only be charged a single delivery rate for the entire order.  This is NETDRESSED’s One Rate Shipping promise.     

 

Taxes, Customs, and Duties

Our products ship on a DDU (Delivered Duty Unpaid) basis. This means that you will be responsible for payment of local duties and taxes that are collected by DHL before delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and are beyond our control.

Our pricing is exclusive of customs duties, local taxes and VAT, unless noted otherwise. You will be responsible for paying any such charges to the courier prior to delivery of your orders. These amounts are levied by your local customs office. Orders shipped to the United States may be subject to import duties and taxes. Multiple purchases addressed to the same individual and shipped on the same day may be consolidated and assessed together. Any duties or taxes payable under these rules will be billed directly by the carrier or U.S. Customs and Border Protection and are not billed by Netdressed.

 

Processing Time

Upon completing your order, an e-mail confirmation will be sent to your address on file. This e-mail will serve as an invoice and includes your order number.  For items available in stock, a standard processing time of up to one (1) to three (3) business days is required before your order is shipped.  Orders placed after 11:00 AM (GMT+1) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (GMT+1).  During peak periods, processing times may exceed 3 business days. Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. 

Please note that delivery windows are only an indication of the production and fulfillment timeframes as specified by our partner brands.  Delays may occur in instances where our retail and brand partners are unable to dispatch products in the allocated timeframes.  NETDRESSED will not be held liable for such delays, and you will be notified of the new estimated dispatch dates.  International customs procedures may apply which can cause delays beyond delivery estimates.